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FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes. Worldwide shipping is already included in the price. We use DHL express with 3 days delivery time.
When will I receive my item?
Thank you for your order! The delivery time for your item depends on several factors, including:
- Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
- Shipping Method: The shipping method you selected at checkout will affect delivery times. Standard shipping usually takes 5-7 business days, while expedited options may deliver faster.
- Location: Delivery times may vary based on your location and any potential delays with shipping carriers.
You can track your order using the tracking number provided in your shipping confirmation email. If you have any further questions or concerns, please feel free to contact us at info@jeffinityout.com.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.